Privacy Policy

VOOM Digital (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.voomdigital.net, or use our services.

1. Information We Collect

We may collect and process the following types of information:

• Personal Data: name, email, phone number, company, and job title when you contact us or fill out a form.
• Usage Data: IP address, browser type, pages visited, and time spent on our website.
• Business Data: information related to your organization and communication preferences, including WhatsApp or CRM integration data when applicable.
• Cookies & Tracking: analytics cookies (Google Analytics, Meta Pixel) used to understand traffic and improve performance.

2. How We Use Your Information

We use the collected data to:

• Provide, operate, and maintain our digital and AI services;
• Respond to inquiries, quotes, or demo requests;
• Improve user experience and system performance;
• Ensure compliance with legal and regulatory requirements (CNDP, GDPR);
• Send occasional updates, only when consented.

3. Data Hosting and Security

Your data is securely hosted on ISO 27001-certified servers, either in the European Union, Morocco, or the United Arab Emirates, depending on your chosen deployment model (cloud or on-premise).

We apply strong encryption and restricted access to all sensitive information.

No data is shared or sold to third parties.

4. Your Rights

You have the right to:

• Access, correct, or delete your personal data;
• Withdraw consent at any time;
• Request data portability;
• File a complaint with your national data authority (CNDP or equivalent).

To exercise your rights, contact: privacy@voomdigital.net

5. Retention and Deletion

Data is retained only as long as necessary for business or legal purposes. You may request complete deletion of your data, and we will comply within 30 days.

6. Third-Party Services

We may use third-party integrations for analytics, CRM, or messaging (e.g., WhatsApp Business API). All providers comply with GDPR or equivalent data protection frameworks.

7. Updates to This Policy

We may update this Privacy Policy periodically. All updates will be published on this page with a new “Last Updated” date.